Orders

Can I place my order using other method than official website?

• Of course, We’re open from 9am-5pm, every weekday and we’d love to hear from you! It's so simple, our Customer Support Team are waiting for you to take your order, send us the name of product by WhatsApp message to +1 or email to mabel@eilie.uk

Can I cancel my order?

• Not to worry, within 1 hour of placing your order and during our office hours you can cancel your order by sending us a WhatsApp message to +1 or email to mabel@eilie.uk and if it's not the case you still can get a help from us. Our objectif is your satisfaction, so we can assist you with a refund and return instead.

 

Payments

What payment methods do you accept?

• Since our first day in the digital word, we worked so hard to offer you a large payment choices, so in our website we accept all major payment methods including Visa, Maestro, MasterCard, American Express, Paypal

 

Shipping & Delivery

Can I change my delivery adress?

• Yes of course, it's so simple send us a WhatsApp message to +1 within 1 hour of placing your order and we’ll chnage this one for you.

How do I track my order?

• Yes, you can track your order using the simple method on the menu called Order Tracking or simply send us a WhatsApp message to +1 we will do it for you!

 

Returns & Warranty

Can I return my item?

• Yes of course, you can. Simply, check our Return & Refund policy page or send us an email to contact@eilie.uk and we will help you to get a refund or an exchange.
  Client satisfaction is one of our top priority and existence reason!

 

Discounts

Why my promo code doesn't work?

• If it's the case, you get the promo code from us and it doesn't work at checkout, not to worry!
  Simply, send us a WhatsApp message to +1 or an email to our Customer Support Team: contact@eilie.uk
  We will check if it's due to your email adress at checkout because the promo codes we send are related to the email adress sent to and changing it at checkout could cause this misunderstanding in our system.
  Not to worry! simply change your email adress at checkout or we can resolve this problem in our system